Once your order has been placed, you will receive an order confirmation by email with your purchase details. Please keep this email for your records. If you need a copy of your receipt or cannot find your confirmation email, please contact our Customer Service team and include your order number where possible. It is also possible to login to your account on the page to see all your purchases.

For hygiene and safety reasons, many intimate products cannot be returned once they have been opened or used. If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so that we can assist you with the next steps. To help us resolve the matter quickly, please include your order number and, where relevant, clear photos of the item and its packaging. Please do not return an item before receiving instructions from our Customer Service team.

We aim to restock popular products whenever they become available from our suppliers. However, availability can vary and we cannot guarantee a specific restock date. Please check the product page again at a later time, or contact us with the product name if you would like an update on availability or help finding a suitable alternative.

We currently deliver to EU member countries. All orders are sent in plain, discreet packaging with no product description or branding visible on the outside. Orders placed before 12:00 PM are dispatched the same day, and delivery typically takes 2–5 business days, depending on your location. Your parcel is delivered by GLS, and once it has been dispatched, you will receive an email with a Track & Trace link so that you can follow its journey.